Shipping policy

At VENTRYX, we are committed to delivering your orders quickly, safely, and reliably. Please read our shipping policy carefully to understand how your orders will be processed.

1. Order Processing Time

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).

Orders placed on weekends or public holidays will be processed on the next business day.

During high-demand periods (holidays, sales), processing times may be slightly longer.

2. Shipping Methods & Delivery Time

We offer the following shipping options:

Shipping Method  Estimated Delivery Time  Notes
Standard Shipping  7–14 business days  Economical option, tracking provided
Express Shipping  3–7 business days  Faster delivery, tracking included
International Shipping  14–30 business days  Delivery time may vary depending on customs

Please note: Delivery times are estimates and may vary due to weather, customs delays, or carrier issues.

3. Shipping Charges

Shipping costs are calculated at checkout based on your location, order weight, and shipping method.

Free Shipping may be offered on orders over a certain amount; check our homepage or promotions for details.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email.

You can track your package through the carrier’s website to see real-time updates on your delivery.

5. International Orders

Customers are responsible for any customs duties, taxes, or import fees applicable in their country.

Delivery times may vary due to customs processing in the destination country.

6. Lost or Damaged Package

VENTRYX is not responsible for delays caused by shipping carriers.

If your package is lost or arrives damaged, please contact us at support@ventryx.com within 7 days of delivery.

We will assist you in filing a claim with the carrier and provide a replacement or refund if eligible.

7. Address Accuracy

Please ensure your shipping address is accurate and complete.

We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided at checkout.